About Us
Synaptive Medical is a Canadian medical device company, based in downtown Toronto, focused on supporting healthcare professionals and systems in patient diagnosis and treatment. Synaptive’s suite of products include MRI, surgical planning, navigation, and robotic visualization – all of which can be seamlessly combined or used independently in the operating room. The company has a number of opportunities for innovative people to join the team and share in the development of technologies to solve surgical and imaging challenges in patient care.
The Opportunity
We have an amazing opportunity for a new Level 1 Technical Support Analyst. You will be the first contact and responsible for resolving end-users IT issues, including workstation, network, printer issues etc. Perform questions/problems diagnoses, guide users through issue resolution, communicating technical solutions in a user-friendly term and provide end-user training if necessary. You will also be responsible for ensuring new hire’s proper accounts and access are active as well as assign corporate equipment.