Here is what you’ll do as a Research Support Engineer:
- Communicate with customers about their experimental setups and provide insightful questions to figure out the root cause of issues.
- Debug experimental setups from electrical grounding to hardware/software configurations and more.
- Adequately convey your thoughts/ideas via various communication mediums (email, phone, video chat, in-person, etc.)
- Interpret, describe, and design the basic pinout interfaces between input and output devices.
- Analyze high channel-count, large duration, time-synchronized electrophysiological data signals (EEG, ECoG, LFP, Multi-Unit Activity, etc.)
- Change projects/priorities on a whim. Each week brings new problems and thus, new solutions! You must be adaptable and able to balance multiple tasks with various moving parts.
- Work closely with our FANTASTIC sales team in providing customer information and/or demo assistance.
- Aid in Return Merchandise Authorization (RMA) process for products in the field.
- Collaborate with engineering, manufacturing, and regulatory to help with our sales efforts, prototyping/debugging, and pipeline management.
- Test new device iterations and software updates.
- Travel (up to 30%) to labs worldwide to install their newly purchased systems or address technical issues.
- Provide training to customers globally both remotely and on-site on the use of our hardware and software products.
- Enjoy solving difficult (yet fulfilling) problems.
- Required: Deep reserves of grit and optimism. We need someone who doesn’t get defeated easily and steps up to challenge after challenge with a positive outlook.
- Genuinely care. At Ripple, we care deeply about each other and treat each other with respect, kindness, and patience. We care about the products we create and demand the best of ourselves.
Here’s the skillset we would like you to have to be able to do this job:
- Required: A BS or MS in bioengineering, biomedical engineering, computer science, neuroscience, or related technical field.
- Required: Experience with multi-channel electrophysiology systems.
- Required: 2+ years of programming in MATLAB, Python, or similar languages.
- Required: 1+ years’ experience debugging electrophysiology systems (commercial or custom).
- Required: Exceptional interpersonal skills including the ability to communicate with professionals of varying backgrounds (doctors, scientists, clinicians, and engineers).
- Bonus: Signal processing and/or machine learning experience (looking at frequency spectrum, coherence, spike sorting, using PCA, etc.)
- Bonus: Experience with EEG acquisition and analysis.
- Bonus: PhD in bioengineering, biomedical engineering, computer science, neuroscience, or related technical field.